TERMS AND CONDITIONS

These Terms and Conditions (the “Legal Terms”) form a legally binding agreement between you (“you,” “your,” or “User”) and PrimeOutcome Solutions (“Company,” “we,” “us,” “our”), regarding your access to and use of:

our website https://primeoutcomesolutions.com (the “Site”), and

any related products, subscriptions, tools, content, forms, and services that link to these Legal Terms (collectively, the “Services”).

PrimeOutcome Solutions provides services and resources related to digital marketing, paid advertising, web design and development, branding, SEO, automation systems, and email/SMS marketing solutions. Users may access information, request quotes, subscribe to plans, and communicate with us through the Site.

Email: [email protected]
Location: Montreal, Quebec, Canada

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Legal Terms. If you do not agree, you are prohibited from using the Services and must stop immediately.

1. ELIGIBILITY AND USER ACCEPTANCE

The Services are intended for users who are at least 18 years old. By using the Services, you represent and warrant that you are at least 18 and have the legal capacity to enter into this agreement.

If you use the Services on behalf of a company or entity, you represent you have authority to bind that entity to these Legal Terms.

2. UPDATES TO THESE LEGAL TERMS

We may change these Legal Terms at any time. When we do, we will update the “Last updated” date. You are responsible for reviewing the Legal Terms periodically. Continued use of the Services after changes are posted means you accept the updated Legal Terms.

3. OUR SERVICES

We provide digital services, which may include (but are not limited to):

Website design and development

Branding, creative design, and visual identity

SEO and website optimization

Paid advertising strategy and management

Automation systems and integrations

Email and SMS marketing setup and campaigns

Consulting and related digital solutions

We may add, remove, or modify features, offers, or service structures at any time.

4. ACCOUNTS, FORMS, AND COMMUNICATIONS

You may be required to provide contact information, business details, and/or access to third-party platforms (hosting, domain provider, ad accounts, CRM tools, email/SMS providers, etc.). You agree that all information provided is accurate and up to date.

If we reasonably believe that information is false, incomplete, or misleading, we may pause, refuse, or terminate Services.

5. PRICING, INVOICES, AND PAYMENT

We may accept payments through third-party processors such as Stripe and PayPal, and other methods we make available.

Prices are listed in CAD, unless stated otherwise.

Taxes may be added where required.

You authorize us (and/or our payment processors) to charge your chosen payment method for amounts due.

We may correct pricing errors at any time, even if payment has been requested or received. We may refuse or cancel orders where fraud, abuse, or unauthorized activity is suspected.

6. SUBSCRIPTIONS AND RECURRING BILLING

If you purchase subscription services:

Your subscription continues and renews automatically unless canceled.

You authorize recurring charges according to your selected plan.

Billing frequency (monthly or otherwise) is shown at checkout or in your invoice/agreement.

No free trial: Unless explicitly stated in writing, PrimeOutcome Solutions does not provide free trials.

We may adjust subscription pricing from time to time. Where required by law, we will provide notice.

7. CANCELLATIONS, REFUNDS, AND DISPUTED CHARGES (CASE-BY-CASE)

Because digital services involve time, strategy, and deliverables that may begin immediately:

Deposits and completed work are generally non-refundable.

If you cancel an ongoing service or subscription, cancellation takes effect at the end of the current billing period unless otherwise stated.

Case-by-case review: We may, at our discretion, review refund requests or billing disputes on a case-by-case basis, considering factors such as:

work completed and time invested,

whether deliverables were provided,

whether the service was used, and

whether the issue was caused by circumstances within our control.

To request a review, contact [email protected] with your invoice details and a brief explanation.

8. CLIENT RESPONSIBILITIES

To help us deliver your Services effectively, you agree to:

Provide needed materials and approvals promptly

Provide access to required platforms/tools when necessary

Confirm you have rights to all content/assets you provide

Communicate respectfully and in good faith

Delays caused by missing assets, lack of access, or delayed approvals may affect timelines. We are not responsible for delays outside our control.

9. SCOPE, DELIVERABLES, AND REVISIONS

Project scope, deliverables, and timelines are based on what is agreed in writing.

Revisions (if included) depend on the plan or agreement.

Requests outside the agreed scope may require additional fees and timeline adjustments.

Significant scope changes may require a revised agreement.

10. PERFORMANCE AND RESULTS DISCLAIMER

We do not guarantee specific outcomes (rankings, traffic, leads, sales, revenue, ROAS, etc.) unless explicitly guaranteed in a written contract. Results depend on many variables beyond our control.

11. INTELLECTUAL PROPERTY

We own or license all content on the Site and within the Services, including designs, logos, text, graphics, templates, code, and software (“Content”), as well as trademarks (“Marks”). You may not copy or exploit our Content without written permission.

We grant you a limited, non-exclusive, revocable license to access the Site for personal or internal business use, subject to these Legal Terms.

12. CLIENT MATERIALS AND PERMISSIONS

You represent that you own or have the necessary permissions for any content you provide (logos, images, videos, copy, brand assets, etc.). You grant us a limited license to use such materials solely to deliver the Services.

13. FEEDBACK AND SUBMISSIONS

If you send feedback, ideas, suggestions, or other materials (“Submissions”), you agree we may use them without compensation and without any obligation to keep them confidential unless agreed in writing.

14. PROHIBITED ACTIVITIES

You agree not to:

scrape, crawl, or data-mine the Site

interfere with security or functionality

upload malware or malicious code

impersonate others or misrepresent identity

harass or threaten others

use our Services for illegal activity

resell our Services without authorization

use the Site or Services to compete using our protected materials

15. THIRD-PARTY SERVICES AND LINKS

Our Services may involve third-party platforms (Google, Meta, hosting providers, email/SMS tools, CRMs, etc.). We are not responsible for third-party outages, suspensions, policy changes, or fees charged by third parties.

Links to third-party sites do not imply endorsement. You use them at your own risk.

16. MODIFICATIONS, AVAILABILITY, AND INTERRUPTIONS

We may change, update, or discontinue parts of the Services at any time. We do not guarantee uninterrupted availability and are not liable for downtime, maintenance, or technical issues.

17. TERM AND TERMINATION

These Legal Terms remain in effect while you use the Services. We may suspend or terminate Services without notice if you violate these Legal Terms, fail to pay, or engage in abusive or unlawful behavior.

Termination does not remove your obligation to pay for completed work or work already in progress.

18. PRIVACY AND DATA PROCESSING

Use of the Services is subject to our Privacy Policy (where posted). The Services are operated in Canada. If you access the Services from outside Canada, you consent to transfer and processing of your data in Canada.

19. EMAIL AND SMS TEXT MESSAGING

By providing your phone number or email, you consent to receive communications related to your inquiry, services, and (where applicable) marketing.

SMS opt-out: reply STOP

Email opt-out: unsubscribe link or contact us

Message and data rates may apply.

20. ELECTRONIC COMMUNICATIONS AND SIGNATURES

You agree that electronic communications and records satisfy legal requirements for written documents. You consent to electronic signatures and electronic delivery of policies, notices, and records.

21. DISCLAIMER

The Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

22. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, special, or punitive damages.

Our total liability for any claim will not exceed the amount paid by you during the three (3) months prior to the event giving rise to the claim.

23. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless PrimeOutcome Solutions and its team from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of:

your use or misuse of the Services

your violation of these Legal Terms

your violation of third-party rights

content you provide

unlawful conduct connected to your use of the Services

24. USER DATA

We may store data you submit to operate the Services. You are responsible for maintaining copies of important data and assets. We are not liable for loss or corruption of data beyond our reasonable control.

25. CORRECTIONS

We may correct errors, inaccuracies, or omissions on the Site at any time without notice.

26. GOVERNING LAW

These Legal Terms are governed by the laws of Canada and the Province of Quebec, without regard to conflict of laws rules.

27. DISPUTE RESOLUTION

Before taking formal legal action, you agree to attempt to resolve disputes informally by contacting us in writing and allowing at least 30 days for resolution.

Unless otherwise required by law, disputes will be resolved in the courts located in Quebec, Canada.

28. MISCELLANEOUS

These Legal Terms and any posted policies constitute the entire agreement between you and us regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect.

No joint venture, partnership, employment, or agency relationship is created by these Legal Terms.

29. CONTACT US

PrimeOutcome Solutions
Montreal, Quebec, Canada
Email: [email protected]